In response to growing demand from the South African quarry and mining market, Measurement Devices Ltd (MDL) and Optron have teamed up to establish a product service and repair capability to enhance the service support offering to customers for MDLs Quarryman 3D rock face profiler.
The new service facility is based at the Centurion head office of Optron which has been supplying and servicing products in sub-Saharan Africa for over 25 years, and has been an essential partner in providing MDL laser measurement systems to the South African market.
MDL, a Renishaw Group subsidiary, is a complete measurement solutions provider, designer and manufacturer of rugged laser measurement systems for use in extreme environments. The Quarryman 3D rock face profiler has become a recognised name within the South African survey community and the establishment of Optrons servicing capabilities is a direct response to local demand.
Rock face profiling, pre- and post-blast comparisons, as well as volumetric measurements, are essential for quarry and mining applications. The Quarrymans rugged reliability and ease of use has enabled it to become an industry trusted name and as such MDL and Optron are delighted to expand the service offering on this product to their South African customers.
Martin Carr, Global Service Manager for MDL stated, At MDL we believe it is in the best interest of our customers for after sales service and support to be provided locally. Part of this philosophy is reflected in our Accredited Service Centre program, whereby we assess, train and develop our Channel Partners and key dealers to service, calibrate and repair our market leading innovative products.
Accredited Service Centre status can only be achieved by investment in highly skilled human resource and the very latest test equipment and dedicated facilities. Optron are one of the pioneering MDL Channel Partners with regard to their commitment and investment in quality of service and after sales support. They have a first class team of people, fantastic facilities and a firm commitment to MDL products and we are proud to have Optron as an Accredited Service partner.
In addition Sean Dane, Segment Manager at Optron commented, At Optron we strive to provide our customers with the highest level of service in the industry. Therefore increasing our service centre capabilities was an obvious choice and we are very proud to be an Accredited Service Centre for the MDL Quarryman product.
For more information on Optron visit: http://www.optron.com